Gateway
Gateway Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gateway has 1.8 star rating based on 15 customer reviews. Consumers are mostly dissatisfied.
40% of users would likely recommend Gateway to a friend or colleague.
- Rating Distribution
Pros: Cheaper price, No pros, Price and ease of use.
Cons: Broke after 20 days and no response from customer service, Con artist, Mentioned as above.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gateway has 1.8 star rating based on 15 customer reviews. Consumers are mostly dissatisfied.
40% of users would likely recommend Gateway to a friend or colleague.
- Rating Distribution
Pros: Cheaper price, No pros, Price and ease of use.
Cons: Broke after 20 days and no response from customer service, Con artist, Mentioned as above.Recent recommendations regarding this business are as follows: "Do not buy a gateway computer spend a little extra money and get a good one", "Unless you a geek . Steer clear", "Poor customer service. Impossible to get through and when you do they never respond after you give them the information they ask for", "Gateway computers and customer service suck dirty toes!", "Know that if there's a faulty design on your laptop and your LCD breaks as a result of it, the LCD screen isn't covered under the warranty and you're out your money, because they will refuse to cover it even if the laptop design itself caused the screen to break".
Most users ask Gateway for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chatfield, MinnesotaCan't get past startup screen
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRepair department won't honor warranty
My complaint was sent to the wrong company, so a guy called me back from the former company that owned Gateway and gave me a phone number to the current company that I need to call.
I contacted the Gateway warranty department via email, in which I have their emails in case I have to take this further, and was told because the screen broke, the warranty was void, but I explained to them that even if we get the screen fixed it's going to continue to break, because it hits the palm rest and that's what broke the screen to begin with, and they again told me I would have to pay for it because LCD screen breaks are not covered under the warranty. This is unacceptable, because the way the gateway computer was designed is faulty, and we should receive a new screen and a smooth palm rest without a ledge across it so that when you close it, it doesn't smash against that ledge and break the screen again. My work and my Lenovo home laptop computers' keyboards and palm rests are flat with no ledge across the palm rest, so when you close them the screen doesn't hit the palm rest unlike the Gateway computer my son has. I even sent them pictures showing that this is why it happened.
There's no point in getting the screen fixed if it's going to continue to break because of a faulty design with the computer itself, because it'll just keep breaking unless a smooth flat palm rest replaces the one that's currently on it. I want this to be remedied or I'm going to file a complaint with the Better Business Bureau and I will tell everyone I know not to get your products because you won't honor something to be fixed on warranty when it's the the device itself that has a faulty design.
This is *** poor customer service, and I don't appreciate the warranty customer service employee or their supervisor arguing with me and not helping me instead and flat out refusing to honor the warranty just because the LCD was broken. It would be different if my son had broken it, then I would take responsibility for the cost, but it's the device itself, and I am very angry and it took me this long to be able to be calm enough to email you about the issue and the poor customer service and the arguing that I got with your customer service agent and manager.
- Warranty is not honored when it should be
Preferred solution: The LCD screen fixed and the palm rest replaced with a flat palm rest without a ledge across it, because that's what broke the screen to begin with and will continue to break the screen even if we get the screen fixed.
User's recommendation: Know that if there's a faulty design on your laptop and your LCD breaks as a result of it, the LCD screen isn't covered under the warranty and you're out your money, because they will refuse to cover it even if the laptop design itself caused the screen to break
Not received refund
- Con artist
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dubuque, IowaChessonann244@***.com
My 2 month old laptop won't hold the charge
User's recommendation: Do not buy a gateway computer spend a little extra money and get a good one
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan not get my gateway laptop to turn on
Preferred solution: Another computer
User's recommendation: Keep all information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Case #294199
Company resolved the issue.
Worst customer service ever. Took over a month to replace charger. Would never recommend gateway to anyone.
- Price and ease of use
- Broke after 20 days and no response from customer service
Preferred solution: Replace charger because computer not charging and they said that is the problem
User's recommendation: Poor customer service. Impossible to get through and when you do they never respond after you give them the information they ask for
Laptop camera and wifi issues
Need to find out why I haven't received my food stamp card
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
- No pros
- Tons of cons
Preferred solution: Full refund
User's recommendation: Gateway computers and customer service suck dirty toes!
Terrible customer service
User's recommendation: Unless you a geek . Steer clear
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI bought a laptop could not get passed connect to wifi call tech support. Was on hold twice for 15mins each time to be told there no one to help me and they hung up on me. Returned the laptop wont do
Preferred solution: Apology
User's recommendation: Dont do business with them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy phone should be recharged and on now or else I’ll sue u to court
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Haines City, FloridaFor my 2 in one tablet laptop
User's recommendation: I'm not thrilled with custome service. I had sent paper work 3 times and no response. I've emailed them everyday to get back with me and that haa been over a .month. I did really like the device except for the keyboard buttons being pushed when you have the screen all the way backwards to use as a tablet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAnnoying bank
- Mentioned as above
Preferred solution: Full refund
User's recommendation: Don’t bank with guys with money or trust
Motherboard processor blew after on 6 months and they won't warranty it.got it from Walmart and they said screw off.
No response at all from Gateway
User's recommendation: Don't buy anything from gateway
About
, ,
Gateway, Inc. is a computer hardware company established in 1985 on a farm in Iowa as Gateway 2000. Nowadays the company is headquartered in Irvine, California. Gateway produces, develops, supports and markets a number of desktops, notebooks, servers, computer accessories. The company became well-known after it started selling its computers directly to their customers in amazing cow-spotted boxes. Company’s revenue is $ 3,980 billion. Gateway lost its profitability and customers after the dot-com bust. The company withdrew from the markets abroad and closed most of the retail stores. But it continued to have major losses and in 2007 Korean company Acer, Inc. acquired Gateway.
Gateway is ranked 612 out of 2909 in Appliances and Electronics category
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